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Terms & Conditions

Effective: 1th August 2020

Apotheke Perfume Limited (“LTD”)

Apotheke Perfume limited Website www.apothekeperfume.com (the “Site”)

A company registered in England and Wales, Company Number xxxxxx

Registered Office: 27 Easton House, Grosvenor Bridge Road, Bath BA1 6BG

Email: jessica@apothekeperfume.com 

INTRODUCTION

Apotheke Perfume LTD provides the content and services available on the Site to you subject to the terms as set out below, the Privacy Policy [insert link] and other terms and conditions and policies which you may find throughout the Site in connection with certain functionality, features or promotions as well as customer service, all of which are deemed a part of and included within these terms and conditions (“Terms and Conditions”).

You must be 18 years old in order to make a purchase on the Site. If you are under 18, you may not make a purchase on our Site. If you are under 16 years old, you may browse the Site, however you must not provide personal information to us or the Site, this Site is not directed to children under 16 years old.

By accessing and/or using the Site you are acknowledging and agreeing that you have read, understood and accept (without limitation or qualification) these Terms and Conditions.

If you do not read or agree with our terms, you should not access this website.

AVAILABILITY

The products displayed on the Site are offered for sale within the limit of the stocks and under the Terms and Conditions, in particular the pricing conditions.

Apotheke Perfume LTD reserves the right to modify, at any time without prior written notice, the products displayed on the Site.

The greatest care is taken by Apotheke Perfume LTD in the presentation and description of all of the products on the Site. However, errors and omissions can occur and Apotheke Perfume LTD may not, in any case, be held liable for such errors and omissions.

We keep accurate records of stock on the Site, but if your product is no longer in stock we will contact you with details of when you can expect your order to arrive or offer the purchase of an alternative product as a replacement or to cancel the order.

If you cancel the order, Apotheke Perfume LTD will reimburse you no later than 30 days from the date of payment if your bank account has already been debited.

Apotheke Perfume LTD shall not be held liable in any way should it run out of stock or if the products otherwise become unavailable for whatever reason.

USER CONDUCT

In using this website, including the Terms and Conditions, all materials available through it, you represent, warrant and agree not to disrupt or interfere with the security of, or otherwise cause harm to, the Site, materials, system resources, servers, or networks connected to or accessible through the Site or any affiliated or linked websites; not to upload, post or otherwise transmit through the Site any viruses or other harmful, disruptive or destructive files; not to provide any false personal information; not to intentionally or unintentionally violate any applicable local, state, national or international law, or any regulations having the force of law; and to indemnify us in respect of any and all claims brought by a third party against us arising out of or in connection with a breach of any of the foregoing.

ACCURACY

Images of the goods on the Site are for illustrative purposes only and produced for the sole purpose of giving an approximate idea of the products. The packaging may vary from that shown. We have taken great care to display as accurately as possible the colours, sizes and specifications of the products that appear on the Site, however the colours, sizes and specifications of the products will vary depending on your personal computer equipment and we cannot guarantee your computer’s display will accurately reflect the products on delivery.

PRICING

Payment can be made through any of the following methods: Visa, Mastercard, American Express, PayPal and payment will be debited and cleared at the point which your order is accepted.

All the prices on our website and catalogue are in British Pounds and are quoted inclusive of taxes. Orders are payable in British Pounds and no exception will be made.

You confirm that the credit or debit card or other method of payment is yours. Please note that all credit/debit cardholders are subject to validation checks. If the issuer of your payment card refuses to pay or does not for any reason authorize payment, Apotheke Perfume LTD will not be liable for delay or non-delivery of any products. Apotheke Perfume LTD retains legal ownership of all products until full payment has been made by you and legal ownership of any products refunded will immediately transfer back to Apotheke Perfume LTD.

The shipping costs are included in the price. 

The prices may be modified at any time, however changes will not affect any order you have already placed. Apotheke Perfume LTD applies the price list in force shown on the Site at the time of ordering.

Display price and final check out price will vary according to where you decide to ship your cart. The prices will be quoted to you at the time you submit your relevant order. We take reasonable care to ensure that the prices of products are correct at the time when the relevant information was entered onto the system.

CONTRACT

We must receive payment for the goods you order before your order can be accepted.

Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provided. 

Our acceptance of your order brings into existence a legally binding contract between us.

CONTACT DETAILS

Please make sure you provide a valid, active email address and telephone number when you register as we will use these details to contact you should there be any issues with your order or to arrange delivery.

DELIVERY ADDRESS

Please provide us with a clear, valid delivery address. If there are any special instructions regarding delivery please indicate this in the comments section of your checkout. 

FOR PRIVATE USE

We only supply products on this Site for domestic and private use. You agree not to use any of the products for commercial, business or resale purposes. We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

DISPATCH & SHIPPING

We aim to dispatch orders within 2 working days of order. Weekends and bank holidays may be slower. Shipping for UK orders is  carried out via 2nd class signed for Royal Mail delivery. Shipping in Germany is carried out via tracked DHL. We will send you an e-mail as soon as your order has been dispatched. If for some reason an item is out of stock we will e-mail you immediately. Due to shipping regulations and perfume being classed as Dangerous Goods we only ship within the UK currently.

WEBSITE ERRORS

We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability. We try to ensure that all pricing on the website is accurate, but occasionally an error may occur and goods may be incorrectly priced. If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

TERMS & CONDITIONS ARE SUBJECT TO CHANGE

We reserve the right to amend these Terms and Conditions at any time without prior notice. You should review the Website Terms and Conditions each time you access, view and/or use the Website. Your use of the Apotheke Perfume LTD website constitutes your agreement to follow and be bound by the Terms and Conditions as changed.

RISK

The transfer of risks attached to the products sold by Apotheke Perfume LTD hall take place upon delivery.

RETURNS POLICY

As a consumer and in accordance with the Consumer Contracts Regulations 2013, you can cancel your order and obtain a refund or exchange within fourteen (14) days from delivery.

Only products purchased on www.apothekeperfume.com can be returned for a refund or an exchange. Any products bought in a department store, stockist or own physical store must be returned to their original place of purchase. 

The product(s) must be returned, using a tracked service, at your cost undamaged, unused, in their original condition and original packaging, with the seal intact where applicable. In these circumstances, we will offer a full exchange or refund of the purchase price minus the delivery charge after inspection.

If goods are not returned in a re-sellable condition, we may not accept your return. Please ensure that you obtain proof of postage and tracking as we do not accept responsibility for items which are lost in transit. Customers should have regard to labelling and packaging guidelines of Royal Mail or Courier service used as you are returning fragrance which has special guidelines.

You must inform us of any returns by email to jessica@apothekeperfume.com

All returns must reach Apotheke Perfume LTD within 14 days of original delivery date.

Return Address:

Jessica Hannan,
Apotheke Perfume,
27 Easton House,
Grosvenor Bridge Road,
Bath BA1 6BG
United Kingdom

All returned goods will be examined on receipt. A full refund will not be offered if there are signs of unreasonable use such as opened packaging. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for goods to be returned to you at your sole cost and expense.

Your right to return goods does not apply to

  • Goods made to your specification
  • Which have been personalized
  • Which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly

Your refund for goods will be refunded as soon as practicable by the original payment method, no later than 14 days after we have received the goods (and provided that you have returned the goods to us within 14 days of delivery to you or your notifying us of cancellation).

Privacy & Cookies

Apotheke Perfume ltd is committed to respecting your privacy and complying with applicable laws and regulations to ensure that the personal information you share with us is kept securely and processed fairly and lawfully. 

OUR COMMITMENT TO DATA SECURITY

To prevent unauthourized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

To protect your personal information online, we use SLL encryption on all data to and from our website. You can check the security validity by clicking the padlock icon that appears in the URL line of your browser.

WHAT INFORMATION WE COLLECT ABOUT YOU, WHY DO WE COLLECT IT, AND WHAT DO WE DO WITH IT?

When you place an order on our website www.apothekeperfume.com we collect the following information in order to fulfil your order and contact you should a query arise.

  • your name, 
  • your address,
  • your email address, and
  • your phone number.

When subscribing to our newsletter, we collect the following information in order to send you the products and features we believe may be most relevant 

  • your email address,
  • your gender, and
  • your interests.

When filling in the Apotheke quiz, we store all the answers you submit. 

THE INFORMATION WE DON’T COLLECT

We never collect credit/debit card information as we use a third party payment processor to handle this information securely. None of your credit/debit card information is stored anywhere on our website.

HOW WILL THE INFORMATION YOU PROVIDE BE USED?

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with any outside third parties except to the extent necessary to fulfil that order.

We use the information you provide about someone else when placing an order, only to ship the product and to confirm delivery. We do not share this information with outside third parties except to the extent necessary to fulfil that order.

You can sign up to receive updates on our latest products and features via email on our website. The information relating to your interests that you provide helps us tailor our messaging. You can always unsubscribe from our newsletter at any time. 

WHO WILL MY INFORMATION BE SHARED WITH? 

As an independent retailer, we do not, and will not, sell any of your personal data to any third party including your name, address, email address, or credit card information.

HOW YOU CAN ACCESS OR CORRECT YOUR INFORMATION

We want to make sure that your personal information is accurate and up to date. You can update your details at any time in the member’s section of our website.

You have the right to request a copy of the information that we hold about you. If you would like a copy, please contact us at jessica@apothekeperfume.com For security, and to protect your privacy, we will take reasonable steps to verify your identity before granting access or making corrections. 

Shipping & Returns

We currently ship to Germany and to the UK. Shipping to these countries if free of charge.

Only products purchased on www.apothekeperfume.com can be returned for a refund or an exchange. Any products bought in a department store, stockist or own physical store must be returned to their original place of purchase. 

The product(s) must be returned, using a tracked service, at your cost undamaged, unused, in their original condition and original packaging, with the seal intact where applicable. In these circumstances, we will offer a full exchange or refund of the purchase price minus the delivery charge after inspection.

If goods are not returned in a re-sellable condition, we may not accept your return. Please ensure that you obtain proof of postage and tracking as we do not accept responsibility for items which are lost in transit. Customers should have regard to labelling and packaging guidelines of Royal Mail or Courier service used as you are returning fragrance which has special guidelines.

You must inform us of any returns by email to jessica@apothekeperfume.com